Claims that actually get paid
Making an insurance claim feels overwhelming. You worry about complicated processes, whether the damage will be fixed when something goes wrong, or if the claim will be rejected.
We explain exactly how our claims process works and focus on paying valid claims quickly. Over the past 21 years, we've paid over R1,2 billion in claims to help more than 197,000+ customers get back to normal. Our customers share their own stories about what it's like to claim with us, which proves we actually pay when you need us.
Start your Claim
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Our experts are available from 8am to 5pm, Monday to Friday excluding public holidays.
Need help right away?
Buildings Insurance Claims
Call our 24/7 claims helpline – 0861 007 200
Call 0860 00 66 22
Monday to Friday, 8am to 5pm
Email claims@ooba.co.za
Home Contents and Vehicles Claims
Call 0860 00 66 22
Monday to Friday, 8am to 5pm
For after hours, please refer to your detailed insurer policy information
Email claims@ooba.co.za
Bond Protector Claims
Call 0861 05 06 07
Monday to Friday, 8am to 5pm
Email oobalifepolicies@hollard.co.za
Download our guide to submitting a Bond Protector Claim