Get insurance help you understand
Contacting insurance companies feels overwhelming because most people expect long waits and sales pressure. You want help understanding your coverage, not discovering at claim time that confusing terms like 'replacement value' mean you'll only get a fraction of what you need to rebuild.
Our insurance experts explain terms like 'sum insured' and 'replacement value' in everyday language, show you exactly what you're paying for, and tell you honestly what isn't covered. With over 21 years of experience helping South Africans understand their protection, you can choose cover that actually protects you.
Get the insurance help you need
Tell us about your situation and we'll explain your options in language that makes sense.
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We’re here weekdays 8am–5pm.
We’ll usually call within 30 minutes, or the next business day if it’s after hours.
Need help right away?
Buildings Insurance Claims
Call our 24/7 claims helpline – 0861 007 200
Call 0860 00 66 22
Monday to Friday, 8am to 5pm
Email claims@ooba.co.za
Home Contents and Vehicles Claims
Call 0860 00 66 22
Monday to Friday, 8am to 5pm
For after hours, please refer to your detailed insurer policy information
Email claims@ooba.co.za
Bond Protector Claims
Call 0861 05 06 07
Monday to Friday, 8am to 5pm
Email oobalifepolicies@hollard.co.za
Download our guide to submitting a Bond Protector Claim